About the website
Our site works well in modern browsers in mobile phones, computers and tablets, such as newer versions of Google Chrome, Microsoft Edge, Firefox, and Safari.
Accessibility
SJ is for everyone and we want as many as possible to be able to use sj.se and the services and functions that are available on the website. We are aware that not everything works optimally on the website today, but we are constantly working to get better.
The website will in the long run undergo a number of changes and then we make sure that accessibility is included as an obvious part of the work.
We collaborate with accessibility experts from Useit and have an internal accessibility team that reviews components and work processes. Our ambition is to regularly test new features with disabled users.
Examples of parts of sj.se that are not currently available:
- Book a compartment on a night train
- To select a seat using the seat map
- Some content pages with insufficient contrasts and text against background
PDF files
Acrobat Reader is required to read the PDF files on our website. You can download Acrobat Reader from Adobe's website.
About cookies
SJS COOKIE POLICY
1. WHAT ARE COOKIES AND WHAT DO WE USE THEM FOR?
SJ uses so-called cookies on its websites. A cookie is a small data file with text stored in your browser.
There are two types of cookies: permanent cookies and session cookies. Permanent cookies are stored as a file on your computer for a certain period of time, until the visitor to the site itself, or the server that sent them, deletes them. Session cookies are temporarily stored while the visitor is browsing a web page and disappear when the visitor closes their browser.
Cookies can be either first-party or third-party cookies. First-party cookies are placed by the website you are visiting while third-party cookies are placed by a different party/website than the one you are visiting. For example, third-party cookies are often used by ad networks to identify a particular user and use information about how the user consumed content on the various websites and display (customized) marketing messages on the sites that are part of the network.
2. HOW SJ USES COOKIES
SJ uses cookies to enable you to use SJ's website in the way we intended and to give you as a visitor a better user experience. Some cookies are required for SJ's website and our services to work for you. We also use marketing and advertising cookies to deliver customized content and features based on user selections and to target customized marketing to you on other web pages and social media.
Detailed information regarding the cookies used on SJ's website can be found here:
1. NECESSARY COOKIES AND FUNCTION COOKIES |
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1.1 Purpose and collected information |
These cookies are primarily used to provide features on our website and are necessary to ensure that the website, technically and visually, functions as intended. These cookies also help us analyse visitor behaviour on the website to improve the user experience and ensure the functionality of the website. The information collected is, e.g., information about which web pages you have visited, how long you have stayed on the website, how you got there, what you click on, select and from which country you are browsing. |
1. 2 Cookies |
Adobe Analytics och Hotjar (first-party cookie) is used to analyse visitor behaviour on the site to improve the user experience and ensure the functionality of the website. You can read more about Adobe Analytics here, Hotjar here and choose to refrain from continuing to use such cookies here (Adobe) and here (Hotjar). |
TeaLeaf (first-party cookie) is used to collect sessions and aggregated data to measure and detect website defects. You can read more about TeaLeaf's cookies here. Usabilla (first-party cookie) is used to compile surveys that provide the basis for measuring and compiling user feedback. You can read more about Usabilla's cookies here. Adobe (first-party cookie) is used to perform A/B testing and to create targeted content on our website. You can read more about Adobe's cookies here. |
2. MARKETING AND ADVERTISING COOKIES |
2.1 Purpose and collected information |
Marketing and advertising cookies help us analyse and track visitor behaviour in order to deliver customized content and features based on user selections and past website visits. Such cookies are also used for retargeting. This means that through the cookie we identify you on our website and then, when you are on another website, can display marketing to you from us. This happens, e.g., on Facebook via their Facebook Pixel. We may also choose not to display any marketing to you and instead turn to those who have not been on our site. Marketing can also be customized using these cookies, e.g., by promoting such products/services/features that you have shown interest in our website by clicking on information about these products, etc. The information collected is, e.g., information about which products, services or features you have shown interest in, how long you have stayed on the page, if you have visited the page before and from which country you are browsing. |
2.2 Cookies |
Google Ads, Floodlight (DV360), Adwords (third-party cookies) are used for targeted ads that are relevant to the visitor over the entire web and to measure conversions. You can read more about advertising through Google's cookies here and how you can change your ad settings so that you do not receive customized marketing here. Facebook (third-party cookies) is used to analyse the effectiveness of advertising, to create target groups and optimize advertising. Facebook's cookies are also used to measure conversions. You can read more about advertising through Facebook here and choose not to receive customized marketing by changing your ad settings when you are logged into your Facebook account. |
Adform (third-party cookie) is used to measure the effects of advertising and to identify the visitor's interest in products in order to display more relevant ads to specific target groups. You can read more about Adform's cookies here and choose to refrain from continuing to use Adform's cookies here. Bing (third-party cookie) is used to collect visitor information in order to direct targeted ads to target groups in Bing's search engine. You can read more about Bing's cookies here and choose not to receive customized marketing from Bing here. |
3. SOCIAL NETWORKS AND EMBEDDED CONTENT
SJ's website sometimes embeds content and sharing tools from social networks, such as Facebook, Flickr and YouTube. These suppliers may thus use cookies on SJ's website. SJ has no access to, and cannot control, these cookies or the information they collect. You should check the relevant third-party websites for further information about these cookies and how to opt out of receiving them.
4. CONSENT TO USE COOKIES
Everyone who visits a website that uses cookies should have access to information regarding the fact that the site uses cookies and how they are used. The visitor must also consent to the use of cookies. You agree to SJ's use of cookies in the banner presented to you the first time you visit our website.
5. IF YOU WISH TO AVOID/DELETE COOKIES
You can choose to block cookies by changing your browser settings so that it automatically denies the storage of cookies or notifies you every time a site requests to store a cookie. You can also delete already stored cookies in your browser. Exactly how this works differs between different browsers and you can read more about this in the instructions of your browser or in the help function that most browsers have. Some service providers, e.g. Google and Adform, also provide their own tools to opt out of continued marketing that you can read more about on their web pages (see links in the table above).
You can read more information regarding how to manage and delete cookies on the following websites: www.aboutcookies.org and www.youronlinechoices.com/se/
Please note that blocking cookies may result in you not being able to access all pages and functions of our website. It may also impair your user experience.
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