Travel terms and luggage rules
The following describes the rights and obligations we have to each other
SJ AB GENERAL TERMS AND CONDITIONS
When you purchase a travel from us, you and SJ enter into an agreement. Read more about our terms and conditions of travel valid from 12 May 2021 below.
General Terms and Conditions of Travel
Rules of public order
ID controls when travel from Denmark
Read ID controls when travel from Denmark
SJ's terms and conditions of log in
Read SJ's terms and conditions of log in
SJ's terms and conditions of annual pass
SJ TERMS AND CONDITIONS OF PURCHASE
SJ Terms and Conditions of Purchase govern agreements entered into with SJ for the purchase of journeys and additional services offered therewith.
Terms and Conditions of Purchase, valid for purchase from 12 May 2021
Movingo
Terms and Conditions of Purchase of Movingo Tickets through SJ AB from 12 December 2021
SJ Prio Membership rules
Your rights in the event of a delay
Our goal is for you to enjoy a pleasant and punctual journey, but sometimes we miss our 100% mark. We work relentlessly to improve our punctuality, and you can rely on the fact that we will always do our utmost to ensure you arrive at your final destination. But in the event of a longer delay, you have the right to compensation.
Luggage
To make the journey comfortable and safe for all we request that you read our rules for luggage on board.
There is limited luggage space on board and the SJ staff cannot help you lift luggage when embarking/disembarking due to occupational health and safety. It is therefore important that you do not bring more or heavier luggage with than you can easily carry yourself.
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