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Travel terms and luggage rules

The following describes the rights and obligations we have to each other

SJ AB GENERAL TERMS AND CONDITIONS

When you purchase a travel from us, you and SJ enter into an agreement. Read more about our terms and conditions of travel valid from 12 May 2021 below.

General Terms and Conditions of Travel

Rules of public order

Read rules of public order

ID controls when travel from Denmark

Read ID controls when travel from Denmark

SJ's terms and conditions of log in

Read SJ's terms and conditions of log in

SJ's terms and conditions of annual pass

Read SJ's terms and conditions of annual pass

SJ TERMS AND CONDITIONS OF PURCHASE

SJ Terms and Conditions of Purchase govern agreements entered into with SJ for the purchase of journeys and additional services offered therewith.

Terms and Conditions of Purchase, valid for purchase from 12 May 2021

Movingo

Terms and Conditions of Purchase of Movingo Tickets through SJ AB from 11 March 2021

SJ Prio Membership rules

Read SJ Prio Membership rules

Your rights in the event of a delay

Our goal is for you to enjoy a pleasant and punctual journey, but sometimes we miss our 100% mark. We work relentlessly to improve our punctuality, and you can rely on the fact that we will always do our utmost to ensure you arrive at your final destination. But in the event of a longer delay, you have the right to compensation.

Luggage

Luggage

To make the journey comfortable and safe for all we request that you read our rules for luggage on board.

There is limited luggage space on board and the SJ staff cannot help you lift luggage when embarking/disembarking due to occupational health and safety. It is therefore important that you do not bring more or heavier luggage with than you can easily carry yourself.