Read more about how to cancel your train ticket and taxi.
Cancel train tickets
You can cancel your ticket here at sj.se via "Search order" (Home), by calling +46 771-75 75 75 (touchtone 1) or through any SJ Travel Office (SJ Resebutik). If you have purchased a refundable ticket, you will receive a refund for the ticket price minus the booking fee. How you will receive the money for the cancelled ticket depends on how you paid for the ticket.
How to cancel a paper ticket
A collected paper ticket is a document of value that must always be returned to SJ in order for you to receive a refund. If you have an unpaid invoice, you must return the ticket to SJ in order for the debt to be settled. The invoice fee must always be paid. Send the ticket to: SJ AB, Box 68, SE-601 02 Norrköping, Sweden
How to cancel a ticket as sms or an e-ticket
SJ tickets as sms and e-tickets can be cancelled up until departure and do not need to be returned. If you have purchased a refundable ticket, you will receive a refund for the ticket price minus the booking fee.
How to cancel a taxi trip
Taxi fare canceled through +46 771-75 75 75. The entire amount will be refunded excluding the booking fee. Taxi with departure time between 8.00 and 22.00 can be rebooked / canceled up to one hour before the taxi departure. The taxi fare between 22.00 and 08.00 must be cancelled och rebooked no later than 20.00 the evening before departure.