2. Membership & Membership Card
2.1 Membership of SJ Prio is personal, which means that only the member who is registered for the membership is entitled to use it. Membership in SJ Prio is free of charge.
2.2 Membership is only granted to people who are aged 16 or older. Companies and other legal entities may not become members. Only one membership in SJ Prio per person can be granted.
2.3 In order to become an SJ Prio member, the information which is mandatory must be provided when the application is submitted. Membership is registered in the member's name, personal ID number, e-mail address and postal address. Address information is automatically updated with the help of the national population register.
2.4 How a member can accept the membership rules depends on the application channel used. When applying to join SJ Prio at www.sj.se, acceptance takes place when the application is submitted. If the application to become a SJ Prio member is made by SMS, via SJ's app, by phone to SJ Prio Membership Services or SJ Contact Centre, or by contact with the SJ Ticket Office, the membership rules are accepted the first time that the member uses any aspect of SJ Prio (e.g. accruing and spending points or taking advantage of membership benefits).
2.5 SJ Prio members aged 18 or above can also apply for a SJ Prio MasterCard, which is known as a combined SJ Prio membership card with a debit and credit function. The SJ Prio MasterCard is administered by SEB Kort AB (SEB Kort). SEB Kort is solely responsible for those elements pertaining to the debit and credit function of the SJ Prio MasterCard. The terms and conditions of the debit and credit function are regulated in the SJ Prio MasterCard Account Terms & Conditions. The Account Terms & Conditions are accepted at the time the application for an SJ Prio MasterCard is submitted. Costs and fees determined by SEB Kort from time to time are payable for the SJ Prio MasterCard. Further information about the SJ Prio MasterCard and the current SJ Prio MasterCard Account Terms & Conditions are available at www.sj.se A member can only be granted one (1) SJ Prio MasterCard.
2.6 With respect to members who hold multiple memberships in accordance with previous
membership rules all points excluding any welcome points shall be transferred to the remaining membership point account.
2.7 An SJ Prio member will receive a unique membership identifier in the form of a membership number with an associated security code. The member will also receive a personal membership card digitally in SJ's app or a physical card which will be sent to the member. SJ Prio MasterCard is only available as a physical card.
2.8 The membership card displays the membership number, the member’s name and the card’s validity period. The member’s SJ Prio MasterCard also displays a card number which is used when paying with the card. In order for SJ Prio MasterCard and physical SJ Prio membership card to be valid, the member must sign the back of the card.
2.9 The membership card and its associated security code are a form of personal identification and a valuable document that must be kept and handled in the same secure manner as other valuable documents.
2.10 SJ Prio members must, upon request, be able to provide proof of their membership, e.g. by providing their security code in dealings with SJ Membership Services or when booking points travel by telephone – SJ Prio Membership Service or SJ Contact Center) or in an SJ Ticket Office. The member may also prove his or her identity by presenting a valid SJ Prio membership card together with a valid ID, for example on board a train.
2.11 The loss, theft or destruction of a SJ Prio Membership card must be reported to SJ Prio Membership Services as soon as possible. If the lost, stolen or destroyed card is a SJ Prio MasterCard, the loss, theft or destruction must be reported to SEB Kort as soon as possible. A replacement card will then be issued and sent by post to the member’s registered home address. The replacement card is issued with the same validity period, membership number and membership level as the original card. Replacement of an SJ Prio MasterCard will be subject to the fee applicable from time to time. The member may continue to earn points before the new card has arrived by stating his or her membership number, and may use points by stating his or her membership number and security code. If the member needs a new security code, it may be ordered via SJ Prio Membership Services.
2.12 If no points have been earned during a 12-month period, SJ reserves the right to discontinue sending information to the member. Moreover, if no points have been earned during a consecutive three-year period, SJ is entitled to terminate the membership without prior notice.
2.13 In the event of abuse or a material breach of contract with regard to applicable membership rules, SJ shall be entitled to immediately terminate the membership. SJ shall also be entitled to terminate the membership if the member has unpaid outstanding debts to SJ. Any earned but unused points shall be invalidated upon termination.
2.14 Upon termination of SJ Prio membership (at the request of the member or SJ), the ability to use elements of SJ Prio (such as the accrual and use of unused points or the use of membership benefits) shall terminate. Upon termination of membership of SJ Prio, the SJ Prio MasterCard, if any, will also be terminated.