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SJ - Rebooking, cancellations and refunds

Read how to rebook or cancel your trip, and which refund rules apply.

Rebook

Rebook SJ

If you want to rebook your trip, search for your booking via Show/Change ticket.

The ticket price, excluding the booking fee, is converted into a credit value (on the same order number) that can be used for one or more new tickets. Tickets must be rebooked before the train's departure time. The rebooking credit value is valid for 180 days from the original departure date.

Use your credit value to purchase:

  • Travel on SJ's trains
  • Rebookable tickets
  • Tickets that can neither be rebooked nor refunded
  • Sista Minuten (Last Minute) tickets
You cannot use your credit value to purchase:
 
  • Travel with public transportation companies
  • Refundable tickets
  • Annual pass or period passes
  • Travel with a train operator other than SJ

Cancel

Cancel SJ

If you have a refundable ticket, you may cancel your train trip via Show/Change ticket or at any SJ Resebutik travel office. You will be refunded for the ticket price, minus the booking fee. How you receive your money back depends on how you purchased your ticket.

Refunds due to sickness or death

In the event of sickness or death, a 100% refund can be paid* on presentation of a valid certificate.

Valid certificates:

  • Medical certificate: In the event of a medical emergency, a medical certificate signed by a doctor and verified with the doctor's name, telephone number and official stamp must be presented. If the document lacks an official stamp, a copy of the doctor's medical licence must be included. The certificate shall contain the date and a diagnosis confirming that the customer, due to a medical emergency, could not travel the day on which the ticket was valid.
  • Death certificate or other verification from a priest or firm of undertakers. In addition to a refund for a traveller's own death, deaths of close relatives also qualify for refunds. The refund can also include any other member of the party's tickets, provided they are included in the same order.

*This does not apply to tickets purchased for SJ Evenemangståg (SJ Events trains).