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Disabled community

Please find information below about seats on board, assistance and other relevant details that are useful to know when travelling by train.

Seats on board the train

Our trains offer ordinary seats, wheelchair places, seats close to wheelchair place and disabled seats.

Wheelchair place
Wheelchair places can be booked on almost every departure. These departures are marked with a wheelchair symbol on the timetable. You have to book a wheelchair space if you want to bring a wheelchair or mobility scooter onboard. You book your wheelchair place when you book your journey at sj.se, in SJ’s app or by contacting us at +46771-75 75 75.

Only travellers in wheelchairs or mobility scooters may book wheelchair places. Passengers travelling with pushchairs, but without wheelchairs, are not allowed to book a wheelchair place.

Wheelchair place on SJ Regional
On regional trains without a requirement for seat booking, such as SJ Mälartåg, it is currently not possible to book a wheelchair space via sj.se or SJ's app. Please contact us at +46771-75 75 75 if you travel with these departures. And we will help you. You can also contact us at the same number if the departure you plan to travel with does not have a wheelchair space. We then try to help you find other solutions.

Strict size requirements for wheelchairs and mobility scooters
The size of the wheelchairs that are allowed on board is governed by the physical conditions that each type of train allows, as well as general safety regulations. The following maximum dimensions apply.

Maximun dimensions for wheelchairs and mobility scooters on SJ’s train:

Type of train  Maximum dimension mobility scooters Maximum dimension wheelchairs Remarks.

SJ 3000/X55

Regina (TiB)

Regina (Vänertåg)

Mälartåg (ER1)

Length = 125 cm

Width = 70 cm

Weight = 300 kg (incl. the traveller)

Maximum turning radius = 260 cm (radius = 130 cm)

Length = 125 cm

Width = 75 cm

Weight = 300 kg (incl. the traveller)

 

X 2000

X40 (SJs double-decker trains)

Length = 105 cm
Width = 55 cm
Weight = 300 kg (incl. the traveller)
Maximum turning radius = 220 cm (radius = 110 cm)
Length = 115 cm
Width = 70 cm
Weight = 300 kg (incl. the traveller)
Narrow passages and narrow corridors. Congestion may occur.

SJ Intercity

SJ Night train

TiB X12

Mälartåg X14

Mobility scooters are not allowed on these trains due to. short wheelchair lifts and narrow passages.
Length = 84 cm
Width = 67 cm
Weight = 225 kg (incl. the traveller)
 
 


Handling of wheelchairs and seat scooters on board
Trains often have narrow doors and passages. Therefore, it is important that your wheelchair or mobility scooter has a turning radius that does not exceed the dimensions allowed by the type of train in question and that you (and your assistant) can handle your wheelchair or mobility scooter through narrow passages and on height-adjustable wheelchair lifts.

Since we do not have the opportunity to help you with control of dimensions and weight on the platform before the train departure, we expect you who travel with a wheelchair / mobility scooter to know what dimensions your wheelchair or mobility scooter has and that it meets our requirements. If there are doubts about the size or if it turns out that your wheelchair / mobility scooter cannot be taken on board the train, we must refuse boarding for safety reasons. We therefore recommend that you search for information in the product sheet that comes with your scooter, contact your reseller for information or perform a measurement on your own to gain more knowledge about the dimensions of your wheelchair / mobility scooter.

An unfolded wheelchair may only be parked in a booked wheelchair space. In the event that you can board yourself and carry a folded wheelchair with you, the wheelchair is considered to be luggage. At these times, the folded wheelchair should be placed in a luggage rack.

Please note that it is not permitted to load wheelchairs or mobility scooters on board the train as this may involve some risk of fire.

Two different types of wheelchair places
Wheelchair place − where the floor space is designed to accommodate a wheelchair or mobility scooter. The area has a table, electrical outlet, alarm button and anchor points. If you book one of these places, you will remain seated in your wheelchair throughout the journey.

Wheelchair place plus seat − comes with floor space designed for a wheelchair or mobility scooter to stand in plus a regular seat next to it that is all part of the booking. If you are capable, you can move across to this seat.

Seat close to wheelchair place
The seats closest to the wheelchair places are programmed to be among the last ones to be sold on the train. These places can be booked online. This means that there are great opportunities for an accompanying party for you who travel in a wheelchair to sit on places nearby.

On board the night train
During the autumn/winter of 2020/2021, we can unfortunately not offer the opportunity to bring a wheelchair on night trains because maintenance of carriages with wheelchair lifts is carried out. We refer instead to day trains with wheelchair lifts.

Disabled seat (no wheelchairs)
There are designated Disabled seats on almost all trains. These are regular seats, but they are located in close proximity to a WC and the exit. Disabled seats are available in both 1st Class and 2nd Class. Disabled seats can be booked in advance on trains that offer seat reservation, but they cannot be booked on SJ's regional trains without seat reservation and on SJ Mälartåg.

Non-animal zone
Non-animal zones are available in 1st and 2nd Class, and can be booked online. Unfortunately, SJ cannot offer you who book a wheelchair space to bring pets, as pets are only allowed to travel in the Pets allowed section for allergy reasons. Exceptions apply, however, for guide and service dogs who are allowed to stay at the wheelchair space.

Guide and service dogs
There may occasionally be guide or service dogs travelling in the carriages. NB: SJ cannot guarantee that other travellers in the vicinity are not carrying allergens on their clothes. If the need arises, our onboard hosts will help you find another seat.

Non-smoking seats
Non-smoking applies to all SJ trains.

Assistance

If you have disability that means you require help to and from the train, you can order assistance. Disability assistance is available at many stations at no extra cost.

Book disability assistance no later than 24 hours before departure by calling +46 771-75 75 75. In order to ensure a safe and secure journey, we need to know the dimensions of your wheelchair or walker, plus the combined weight of the equipment and the passenger. Please have this information ready when you call to book.

If you need to cancel your assistance, call +46 771-75 75 75. Please cancel assistance no later than 12 hours before departure so that those responsible for assisting you can be informed.

Limit the luggage you will be bringing on board to two smaller bags weighing no more than 20 kg combined.

At the train station

Train stations with disability assistance have clearly marked meeting points. Assistants wear yellow vests and will help you to the train. If the assistant is not at the meeting point at the agreed time, please call +46 774-44 55 55. Read more about disability assistance here

Read more about what you can find at your station here 

Once on board the train, our train hosts will help you to and from your seat.

Rullstolslift

Guide and service dogs

With a view to giving the dog peace and quiet while working, passengers travelling with a guide or service dog may travel in other parts of the train than in the animal-permitted zones in 2nd Class.

SJ Day trains

Travellers with guide or service dogs can travel both 1st and 2nd Class. The dog, which must remain on the floor, travels free of charge by the traveller's side. Our Disabled seats are the most suitable (not for wheelchairs). The dog must also wear a special harness or service coat to show that it's in service. All dogs wearing a special harness or service coat are permitted in the bistro and restaurant carriage.

SJ Night trains

Guide and service dogs may be brought aboard SJ Night trains. The traveller is not required to pay for the empty berths. It is possible to book a 1st Class private compartment with WC/shower, a couchette compartment or a sleeping car compartment. The dog must remain on the floor. The compartments are thoroughly cleaned.

Booking

The dog is allocated a free place when a seat for a guide or service dog is booked. These seats can be booked on +46 771-75 75 75. If you are able to have the dog at your feet (i.e. no own place allocated for your dog), you can book your seat yourself here at sj.se. To book a seat, select Disabled seat under Specific request. Disabled seats are available in both 1st and 2nd Class, close to WCs and exits.

Travellers suffering from fur allergies

Travellers suffering from fur allergies are advised to book a seat in the Non-animal zone under Specific request. Non-animal zones are available in both 1st Class and 2nd Class. There may occasionally be guide or service dogs travelling in the same carriage. Our on board hosts will help to reseat you, at your request.

Buy tickets

We offer different ways of buying tickets, different ticket categories, and a number of ways of collecting your ticket. Not all methods are available for everyone. You are always welcome to contact us on +46 771-75 75 75.

Traffic disruption, help to cancel or rebook tickets, and help to buy tickets
Opening hours: 24 hours*

Find our opening hours here

*Our opening hours may vary during major holidays.

Online

Our online purchasing process is compatible with the most common speech and magnifier programs. It is not, however, perfect. Our online purchasing process will probably undergo some adjustments at some future point, and these problems will be looked into then.