You can find information below about wheelchair places, disability assistance and travelling with a guide or service dog.
The information on this page applies to travel with SJ. SJ also sells tickets for travel with other train companies where other rules may apply. Contact the operator you are travelling with for information regarding their trains and rules.
Seats onboard the train
Our trains offer ordinary seats, wheelchair places, seats close to wheelchair place and disabled seats.
Wheelchair place
Wheelchair places can be booked on almost every departure. These departures are marked with a wheelchair symbol on the timetable. You have to book a wheelchair space if you want to bring a wheelchair or mobility scooter on board. You book your wheelchair place when you book your journey at sj.se, in SJ’s app or by contacting us at +46771-75 75 75.
Only travellers in wheelchairs or mobility scooters may book wheelchair places. Passengers travelling with pushchairs, but without wheelchairs, are not allowed to book a wheelchair place.
Wheelchair place on SJ Regional
On regional trains without a requirement for seat booking, such as SJ Mälartåg, it is currently not possible to book a wheelchair space via sj.se or SJ's app. Please contact us at +46771-75 75 75 if you wish to travel with these departures. And we will help you. You can also contact us at the same number if the departure you plan to travel with does not have a wheelchair space. We then try to help you find other solutions.
Wheelchair place on board SJ Night train
Our night trains have a compartment large enough to accommodate wheelchairs, situated close to the wheelchair lift.
Strict size requirements for wheelchairs and mobility scooters
The size of the wheelchairs that are allowed on board is governed by the physical conditions that each type of train allows, as well as general safety regulations.
Maximum dimensions for wheelchairs and mobility scooters on SJ’s train:
SJ 3000 (X55)
TiB (Regina)
Vänertåg (Regina)
Maximum dimension mobility scooter: Length 125 cm, width 70 cm, turning radius 260 cm (radius 130 cm) and weight 300 kg (incl passenger).
Maximum dimension wheelchairs: Length 125 cm, width 75 cm and weight 300 kg (incl passenger).
X 2000
Double-decker trains (X40)
Maximum dimension mobility scooter: Length 105 cm, width 55 cm, turning radius 220 cm (radius 110 cm) and weight 300 kg (incl passenger).
Maximum dimension wheelchairs: Length 115 cm, width 70 cm and weight 300 kg (incl passenger).
Congestion may occur on X 2000 and our double-deckers due to narrow passages.
Locomotive trains
SJ Night train
TiB (X12)
Maximum dimension mobility scooter: Mobility scooters are not allowed onboard due to narrow passages and small wheelchair lifts.
Maximum dimension wheelchairs: Length 84 cm, width 67 cm and weight 225 kg (incl passenger).
SJ EuroNight
Maximum dimension mobility scooter: Mobility scooters are not allowed onboard due to narrow passages and the lack of wheelchair lifts.
Maximum dimension wheelchairs: Wheelchairs are not allowed onboard at the moment due to the lack of wheelchair places.
Handling of wheelchairs and seat scooters on board
Trains often have narrow doors and passages. Therefore, it is important that your wheelchair or mobility scooter has a turning radius that does not exceed the dimensions allowed by the type of train in question. It's also important that you (and your assistant) can handle your wheelchair or mobility scooter through narrow passages and on height-adjustable wheelchair lifts.
Since we do not have the opportunity to help you with control of dimensions and weight on the platform before the train departure, we expect you who travel with a wheelchair / mobility scooter to know the dimensions and that it meets our requirements. If there are doubts about the size or if it turns out that your wheelchair / mobility scooter cannot be taken on board the train, we must refuse boarding for safety reasons. We therefore recommend that you search for information in the product sheet that comes with your scooter. Contact your reseller for information or perform a measurement on your own to gain more knowledge about the dimensions of your wheelchair / mobility scooter.
An unfolded wheelchair may only be parked in a booked wheelchair space. In the event that you can board yourself and carry a folded wheelchair with you, the wheelchair is considered to be luggage. At these times, the folded wheelchair should be placed in a luggage rack.
Please note that it is not permitted to charge wheelchairs or mobility scooters on board the train as this may involve some risk of fire.
Two different types of wheelchair places
Wheelchair place − where the floor space is designed to accommodate a wheelchair or mobility scooter. The area has a table, electrical outlet, alarm button and anchor points. If you book one of these places, you will remain seated in your wheelchair throughout the journey.
Wheelchair place plus seat − comes with floor space designed for a wheelchair or mobility scooter to stand in plus a regular seat next to it that is all part of the booking. If you are capable, you can move across to this seat.
Unfortunately, SJ cannot offer you who book a wheelchair space to bring pets, as pets are only allowed to travel in the Pets allowed section for allergy reasons.
Seat close to wheelchair place
The seats closest to the wheelchair places are programmed to be among the last ones to be sold on the train. These places can be booked online. This means that there are great opportunities for an accompanying party for you who travel in a wheelchair to sit on places nearby.
Disabled seat (no wheelchairs)
There are designated Disabled seats on almost all trains. These are regular seats, but they are located in close proximity to a WC and the exit. Disabled seats are available in both 1 class and 2 class. Disabled seats can be booked in advance on trains that offer seat reservation, but they cannot be booked on SJ's regional trains without seat reservation and on SJ Mälartåg.
Non-animal zone
Non-animal zones are available in 1 and 2 class on our day trains, and can be booked online. There may occasionally be guide or service dogs travelling in other parts of the trains than the Pets allowed section. NB: SJ cannot guarantee that other travellers in the vicinity are not carrying allergens on their clothes. If the need arises, our onboard hosts will help you find another seat.
Non-smoking seats
Non-smoking applies to all SJ trains.
Assistance and accompanying assistant
If you have a disability that means you require help to and from the train, you can order assistance. Disability assistance is available at many stations at no extra cost.
Book disability assistance by calling +46 771-75 75 75. In order to ensure a safe and secure journey, we need to know the dimensions of your wheelchair or walker, plus the combined weight of the equipment and the passenger. Please have this information ready when you call to book.
For assistance at train stations, booking must be made no later than 24 hours before departure.
If you need to cancel your assistance, call +46 771-75 75 75. Please cancel assistance no later than 12 hours before departure so that those responsible for assisting you can be informed.
Limit the luggage you will be bringing on board to two smaller bags weighing no more than 20 kg combined.
At the train station
Train stations with disability assistance have clearly marked meeting points. Assistants wear yellow vests and will help you to the train. If the assistant is not at the meeting point at the agreed time, please call +46 774-44 55 55. Read more about disability assistance here
Read more about what you can find at your station here
Once on board the train, the onboard staff will help you to and from your seat.
Accompanying assistant
If you have an assistant appointed in accordance with LSS (Lagen om stöd och service - "Act Concerning Support and Service for Persons with Certain Functional Impairments"), the assistant is entitled to a discount on the ticket price when you travel together. The ticket is booked by calling +46 771-75 75 75.
Guide and service dogs
With a view to giving the dog peace and quiet while working, passengers travelling with a guide or service dog may travel in other parts of the train than in the animal-permitted zones in 2 class. If you do not wish to travel in the Pets allowed section with your service dog, you need to contact SJ Customer service to book your journey. Read more about booking further down on this page.
SJ Day trains
Travellers with guide or service dogs can travel both 1 and 2 class. The dog, which must remain on the floor, travels free of charge by the traveller's side. Our Disabled seats are the most suitable (not for wheelchairs). The dog must also wear a special harness or service coat to show that it's in service. All dogs wearing a special harness or service coat are permitted in the bistro and restaurant carriage.
SJ Night trains
Guide and service dogs may be brought aboard SJ Night trains. The traveller is not required to pay for the empty berths. It is possible to book a 1st Class private compartment with WC/shower, a couchette compartment or a sleeping car compartment. The dog must remain on the floor. The compartments are thoroughly cleaned.
Booking
If you wish to be seated with your guide or service dog in other parts of the train than the Pets allowed-section you need to book your ticket via SJ Customer service on +46 771-75 75 75 or via a travel agency. There will be an own place allocated for your dog.
Travellers suffering from fur allergies
Travellers suffering from fur allergies are advised to book a seat in the Non-animal zone under Specific request. Non-animal zones are available in both 1 class and 2 class. There may occasionally be guide or service dogs passing through the carriage. On our night trains, pets are only allowed to travel in specific couchette compartments, with the exception of a guide and assistance dog. If a traveller with a guide or assistance dog has stayed in a compartment, it will be thoroughly cleaned afterwards. You are able to buy your ticket via SJ Customer service and get help to book a compartment as far away from the animal compartment as possible. SJ cannot guarantee that other travellers in the vicinity are not carrying allergens on their clothes. If the need arises, our onboard staff will help you find another seat.
Buy tickets
We offer different ways of buying tickets, different ticket categories, and a number of ways of collecting your ticket. Not all methods are available for everyone. You are always welcome to contact us on +46 771-75 75 75.
Online
Our online purchasing process is compatible with the most common speech and magnifier programs. It is not, however, perfect. Our online purchasing process will undergo some adjustments in the future, and these problems will be looked into.
Other terms and appendices.
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