SJ Service Center is closed
SJ Service Center in Stockholm, Gothenburg and Malmö is closed. The customer service business is retained and moves out to the station at the same time.
Customer hosts will be available in the station environment from March 15. They help with guidance for purchases on sj.se, in SJ's app or in the SJ ticket machine. You can also receive guidance on how to make a rebooking in our digital channels yourself. In addition, they will help with traffic information, to find the right place in the station environment and help on platforms to when boarding.
If you want to buy a ticket, we refer you to sj.se , SJ's app or the SJ ticket machine. You can also, for a fee of SEK 100, buy a ticket at Pressbyrån / 7-Eleven.
It is also possible to contact SJ Customer Service by phone or chat.
Customer hosts in station environment and on platform
From March 15 2021.
Stockholm*
| Monday–Friday | 06:00–18:45 |
* On public holidays, other times may apply.
Gothenburg*
| Monday–Friday | 05:45–19:45 |
| Sunday | 09:30–19:45 |
* On public holidays, other times may apply.
Malmö*
| Monday–Friday | 06:30–17:15 |
| Sunday | 08:15–17:15 |
* On public holidays, other times may apply.
Temporaraly changed opening hours in our Service Centers due to the Corona virus.
The following opening hours are valid until 28 February 2021.
Stockholm
Opening hours SJ Service Center*
| Monday – Friday | 08:00–18:30 |
| Saurday | closed |
| Sunday | 10:15–18:30 |
* Opening hours may differ during public holidays.
Customer hosts will be at the station Monday–Friday 07:00–19:00 and Sundays 10.00–18.30.
Opening hours SJ Ticket machines
| Monday – Sunday | 00:00-23:59 (platforms) |
Opening hours station waiting room
| Monday – Sunday | 03:00-00:30 |
Gothenburg
Opening hours SJ Service Center*
| Monday – Friday | 10:00–18:00 |
| Saurday | closed |
| Sunday | closed |
* Opening hours may differ during public holidays.
Customer hosts will be at the station Monday–Friday 06:00–18:30 and Sundays 10.15–18.30.
Opening hours SJ Ticket machines
| Monday – Saturday | 04:30–00:30 |
| Sunday | 06:30–00:45 |
Opening hours station waiting room
| Monday – Friday | 04:30–00:30 |
| Saturday | 05:00–00:30 |
| Sunday | 06:30–00:30 |
Malmö
Opening hours SJ Service Center*
| Monday – Friday | 06:30–17:00 |
| Saurday | closed |
| Sunday | closed |
* Opening hours may differ during public holidays.
Opening hours SJ Ticket machines
| Monday – Sunday | 00:00–23:59 |
Opening hours station waiting room
| Monday – Friday | 04:40–00:00 |
| Saturday – Sunday | 06:00–00:00 |
SJ Ticket machines
You can buy your trip or collect booked tickets in our ticket machines.
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