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Opening hours telephone

Our opening hours on telephone

If you don´t find what you are looking for at Frequently asked questions you are always welcome to call our contact center.

Private customer

You are welcome to contact us if you need personal service.

+46771–75 75 75

Help in case of traffic disturbance
Touchtone 2
Opening hours: Mon–sun 06:00–22:00 (emergencies are handled around the clock)

Buy trip
Opening hours: Mon–fri 08:00–17:00*

Buy group trip
Opening hours: Mon–fri 08:00–17:00*

Other customer service issues
Opening hours: Mon–fri 08:00–17:00* 

Contact our customer service via e-mail. We normally reply within 1-2 weeks.

SJ Invoice support
We only handle invoice questions from private customers.
Opening hours: Mån– fre 09:00–17:00*
Telephone number: +46771–75 75 99

Contact our invoice support via e-mail

* Opening hours may differ during public holidays.

Corporate client (SJ Biz)

You are welcome to contact us if you need help with your business trip.

+46771–75 75 55

Buy corporate agreement trip
Opening hours: Mon–fri 08.00–17.00*

SJ Agreement support
For questions concerning corporate agreement, business travel account and SJ Invoice card for travel within the Mälardalen area (TiM).

Opening hours: Mon–fri 08.00–17.00*

Contact SJ Agreement support via e-mail

SJ Invoice support
We only handle invoice questions from SJ Biz clients.
Opening hours: Mon–fri 09.00–12.00, 13.00–15.00*
Telephone number: +46771–21 21 86

Contact SJ Invoice support via e-mail

* Opening hours may differ during public holidays.

SJ Prio Membership Services

You are welcome to contact us if you need help with your SJ Prio membership. We will also assist you when booking points travel. 

+46 771–75 75 75 touchtone 3

Opening hours: mon–fri 08:00–17:00*

For members on Black level: mon–fri 08:00–18:00; sat–sun 10:00–18:00*

Contac SJ Prio by e-mail

Postal address:
SJ Prio Medlemsservice, Box 1028, 831 29 Östersund, Sweden


SJ Prio MasterCard (SEB)

SEB Card blocking, 24 hours a day, 7 days a week: (+46) 0774-24 24 24

SEB Customer Services, mon–fri 08:30–17:00*: (+46) 08-14 74 20

* Opening hours may differ during public holidays.

SJ Head office

Use the contact information below if you want to contact someone at our head office.

+4610–751 60 00

Mon–fri 08:00–17:00*

* Opening hours may differ during public holidays. 

Postal address

SJ AB 
105 50 Stockholm Sweden

Visiting address

Vasagatan 10 Stockholm

Registration number

556196-1599

E-mail SJ employees: firstname.lastname@sj.se

E-mail SJ Head office: diariet@sj.se