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Opening hours telephone

Our opening hours on telephone

If you don´t find what you are looking for at Frequently asked questions you are always welcome to call our contact center.

Help in case of traffic disturbance

You are welcome to contact us if you need personal service.

+46771–75 75 75 (touchtone 7)

Opening hours: Mon–sun 06:00–22:00 (emergencies are handled around the clock)

Private customer

Buy trip
Telephone number: +46771–75 75 75 (touchtone 7)
Opening hours: Mon–fri 08:00–17:00*
Note! It is always SEK 100 cheaper to buy your trip on sj.se, in our app or in a ticket machine.

Buy group trip
For parties of 10 or more people travelling together.
Telephone number: +46771–75 75 75 (touchtone 7)
Opening hours: Mon–fri 08:00–17:00*

Other customer service issues
Opening hours: Mon–fri 08:00–17:00* 

Contact our customer service via e-mail. We normally reply within 1-2 weeks.

SJ Invoice support
We only handle invoice questions from private customers.
Telephone number: +46771–75 75 99
Opening hours: Mån– fre 09:00–17:00*
Contact our invoice support via e-mail

* Opening hours may differ during public holidays.

Corporate client (SJ Biz)

You are welcome to contact us if you need help with your business trip.

Buy corporate agreement trip
Telephone number: +46771–75 75 55
Opening hours: Mon–fri 08.00–17.00*

SJ Agreement support
For questions concerning corporate agreement, business travel account.
Telephone number: +46771–75 75 55
Opening hours: Mon–fri 08.00–17.00*
Contact SJ Agreement support via e-mail

SJ Invoice support
We only handle invoice questions from SJ Biz clients.
Telephone number: +46771–21 21 86
Opening hours: Mon–fri 09.00–12.00, 13.00–15.00*
Contact SJ Invoice support via e-mail

* Opening hours may differ during public holidays.

SJ Prio Membership Services

You are welcome to contact us if you need help with your SJ Prio membership. We will also assist you when booking points travel. 

Telephone number: +46 771–75 75 75 (touchtone 7)
Opening hours: mon–fri 08:00–17:00*
For members on Black level: mon–fri 08:00–20:00; sat–sun 10:00–18:00*

Contac SJ Prio by e-mail

Postal address:
SJ Prio Medlemsservice, Box 1028, 831 29 Östersund, Sweden


SJ Prio MasterCard (SEB)

SEB Card blocking, 24 hours a day, 7 days a week: (+46) 0774-24 24 24

SEB Customer Services, mon–fri 08:30–17:00*: (+46) 08-14 74 20

* Opening hours may differ during public holidays.

SJ Head office

Use the contact information below if you want to contact someone at our head office.

+4610–751 60 00

Mon–fri 08:00–17:00*

* Opening hours may differ during public holidays. 

Postal address

SJ AB 
105 50 Stockholm Sweden

Visiting address

Vasagatan 10 Stockholm

Registration number

556196-1599

E-mail SJ employees: firstname.lastname@sj.se

E-mail SJ Head office: diariet@sj.se