Access denied {{userModel.firstName}}

You are not authorised to access this page

Here you will find answers to our passengers' queries and ponderings.

How do I rebook a cancelled ticket?

To find your credit value you need to search your order through My Journey here on the website.

When looking at the overview click on Change trip > Rebook

Overview of the booking where the rebook button is visible

Choose the tickets you would like to rebook and continue to select the new journey.

The traveller you want to rebook is marked

If the price of the new ticket is lower, a voucher on the sum of the difference will be sent to the contact person by email. If the price is higher, the difference is payable.

Can I rebook to another traveller?
Yes, a rebookable ticket is not personal which means it is possible to change traveller. To do this, you need to contact our customer service.

Is this the answer to your question?