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Here you will find answers to our passengers' queries and ponderings.

How do I rebook a cancelled ticket?

To find your credit value you need to search your order through My Journey here on the website. 

 

When looking at the overview click on Change trip > Rebook. Choose the tickets you'd like to rebook and continue to choose the new journey.

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Choose the tickets you'd like to rebook and continue to choose the new journey.

illustration-of-sjse-where-you-choose-which-traveler-you-want-to-rebook

If the price of the new ticket is lower, a voucher in the sum of the difference will be sent to the journeys contact person by email. If the price is higher, the difference is payable.

 

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