Access denied {{userModel.firstName}}

You are not authorised to access this page

Here you will find answers to our passengers' queries and ponderings.

How do I rebook my ticket?

To rebook your ticket you need to search your order through My Journey here on the website.

the symbol my journey is visible

When looking at the overview click on Change trip > Rebook.
Choose the tickets you'd like to rebook and continue to choose the new journey.

In our app you click on the symbol of three dots in the upper right corner > Rebook. Choose the stretch and date you'd like to book and continue your rebooking. 

Can I rebook to another traveller?
Yes, a rebookable ticket is not personal which means it is possible to change traveller. To do this, you need to contact our customer service.

Is this the answer to your question?