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  • Can I receive a refund if I'm ill?

Can I receive a refund if I'm ill?

In the event of sickness or death you may get a refund if you present a verified certificate.

In the event of a medical emergency a medical certificate signed by the doctor and verified with the name of the doctor, telephone number and official stamp must be presented.

You can also get a refund if presenting a death certificate or other verification from a doctor or firm of undertakers.

We accept certificates in Swedish or English only. 

Please cancel your ticket before departure and send us the document together with your booking number to

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