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Here you will find answers to our passengers' queries and ponderings.

How does a rebookable ticket work?

Rebookable tickets can be exchanged to one or more new tickets.

You need to rebook or cancel the ticket before the departure time to be able to use the value. If you want to save the credit value (the ticket price minus the booking fee) you can cancel the ticket and use the value within 180 days. 

A rebookable ticket is not personal which means that you can change the name on the ticket. To do this, you need to contact our customer service.

These rules apply for SJ. The ticket alternatives and ticket rules may vary between operators.

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