At the moment, there are many people wanting to get in touch with us and the waiting time at SJ Customer Service can therefore be longer than usual. If you have questions regarding the lifted restrictions, you will find answers to these questions here.
Contact SJ Customer service
In our Frequently Asked Questions section you will find the answers to the questions most commonly asked by our passengers. If you do not find the information you are looking for you are very welcome to contact ut.
Chat with us!
Get in touch via Messenger
Contact us on the go via Messenger.
Compensation for delay
Apply for compensation for an SJ journey and for any additional costs.
More ways to contact us
Help in case of traffic disturbance
0771-75 75 75 (touchtone 7)
Opening hours: Mon–sun 06:00–22:00 (emergencies are handled around the clock)
Customer service
Telephone: 0771-75 75 75
Opening hours: Mon–Fri 08:00–16:00*
Email: kundservice@sj.se
Please note that it is always SEK 100 cheaper to buy your ticket on sj.se, in our app or in our ticket machines!
SJ Invoice support
Handles invoice questions from private customers.
Telephone: 0771-75 75 99
Opening hours: Mon–Fri 09:00–17:00*
Email: faktura.privat@sj.se
Find all your SJ invoices on minafakturor.sj.se (Swedish only)
SJ Service center
On March 1 the SJ Service centers in Stockholm, Gothenburg and Malmö were permanently closed. Read more here.
SJ Prio membership service
You are welcome to contact us if you need help with your SJ Prio membership. We will also assist you when booking points travel.
Telephone: 46771–75 75 75
Opening hours: Mon–Fri 08:00–16:00*
For members on Black level: Mon–Fri 08:00–20:00; Sat–Sun 10:00–18:00*
Email: sjprio@sj.se
Postal address
SJ Prio Medlemsservice
Box 1028
831 29 Östersund, Sweden
SJ Prio MasterCard (SEB)
SEB Card blocking, 24 hours a day, 7 days a week: (+46) 0774-24 24 24
SEB Customer Services, Mon–Fri 08:30–17:00*: (+46) 08-14 74 20
* May differ during public holidays.
Disabled community
If you have a disability and need extra help, we offer customer service.
Telephone: 0771–75 75 75 (touchtone 7)
Opening hours: Mon–Sun 06:00–22:00 (urgent matters are taken care of around the clock).
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