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Contact SJ Customer service

In our Frequently Asked Questions section you will find the answers to the questions most commonly asked by our passengers. If you do not find the information you are looking for you are very welcome to contact ut.

FAQ
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Chat with us!

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Get in touch via Messenger

Contact us on the go via Messenger.

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Compensation for delay

Apply for compensation for an SJ journey and for any additional costs.

More ways to contact us

Help in case of traffic disturbance

0771-75 75 75 (touchtone 7)
Opening hours: Mon–sun 06:00–22:00 (emergencies are handled around the clock)

Customer service

Telephone: 0771-75 75 75
Opening hours: Mon–Fri 08:00–17:00*
Email: kundservice@sj.se

Please note that it is always SEK 100 cheaper to buy your ticket on sj.se, in our app or in our ticket machines!

SJ Invoice support

Handles invoice questions from private customers.
Telephone: 0771-75 75 99
Opening hours: Mon–Fri 09:00–17:00*
Email: faktura.privat@sj.se

Find all your SJ invoices on minafakturor.sj.se (Swedish only)

SJ Service center

On March 1 the SJ Service centers in Stockholm, Gothenburg and Malmö were permanently closed. Read more here.

SJ Prio membership service

You are welcome to contact us if you need help with your SJ Prio membership. We will also assist you when booking points travel.

Telephone: 46771–75 75 75
Opening hours: Mon–Fri 08:00–17:00*
For members on Black level: Mon–Fri 08:00–20:00; Sat–Sun 10:00–18:00*
Email: sjprio@sj.se

Postal address
SJ Prio Medlemsservice
Box 1028
831 29 Östersund, Sweden

SJ Prio MasterCard (SEB)
SEB Card blocking, 24 hours a day, 7 days a week: (+46) 0774-24 24 24
SEB Customer Services, Mon–Fri 08:30–17:00*: (+46) 08-14 74 20

* May differ during public holidays.

Disabled community

If you have a disability and need extra help, we offer customer service.

Telephone: 0771–75 75 75 (touchtone 7)
Opening hours: Mon–Sun 06:00–22:00 (urgent matters are taken care of around the clock).