Contact SJ
Get in touch with SJ Customer service
In our FAQ section you will find answers to our passengers' queries and ponderings. If you do not find the information you are looking for, you are welcome to contact us.
Periodically, a lot of people want to get in touch with us and the waiting time at SJ Customer Service can therefore be longer than usual. If you have any questions about a booked trip with departure in 3 days or later, we kindly ask you to call back at another time.
Chat with us!
Get in touch via Messenger
Contact us on the go via Messenger.
Complaints
If you are not happy with your journey, you can make a complaint via email.
SJ Travel offices
We have travel offices in Stockholm, Gothenburg and Malmö.
Chat with us!
Get in touch via Messenger
Contact us on the go via Messenger.
Complaints
If you are not happy with your journey, you can make a complaint via email.
SJ Travel offices
We have travel offices in Stockholm, Gothenburg and Malmö.
SJ Opening hours Telephone
Our opening hours on telephone
Help in case of traffic disturbance
+46771-75 75 75 (touchtone 7)
Opening hours: Mon–sun 06:00–22:00 (emergencies are handled around the clock)
Private customer
Buy trip
Telephone number: +46771–75 75 75 (touchtone 7)
Opening hours: Mon–fri 08:00–17:00*
Note! It is always SEK 100 cheaper to buy your trip on sj.se, in our app or in a ticket machine.
Buy group trip
For parties of 10 or more people travelling together.
Telephone number: +46771–75 75 75 (touchtone 7)
Opening hours: Mon–fri 08:00–17:00*
Other customer service issues
Opening hours: Mon–fri 08:00–17:00*
Contact our customer service via email. We normally reply within 1-2 weeks.
SJ Invoice support
We only handle invoice questions from private customers.
Telephone number: +46771–75 75 99
Opening hours: Mån– fre 09:00–17:00*
Contact our invoice support via email
* Opening hours may differ during public holidays.
Corporate client (SJ Biz)
You are welcome to contact us if you need help with your business trip.
Buy corporate agreement trip
Telephone number: +46771–75 75 55
Opening hours: Mon–fri 08.00–17.00*
Delayed/cancelled journey
Telefon: 0771–75 75 55
Opening hours: Mon–fri 06:00–24:00
SJ Agreement support
For questions concerning corporate agreement, business travel account.
Telephone number: +46771–75 75 55
Opening hours: Mon–fri 08.00–17.00*
Contact SJ Agreement support via e-mail
SJ Invoice support
We only handle invoice questions from SJ Biz clients.
Telephone number: +46771–21 21 86
Opening hours: Mon–fri 09.00–12.00, 13.00–15.00*
Contact SJ Invoice support via e-mail
Postal address
SJ avtalssupport/avtalsadministration
Box 2
841 21 Ånge
* Opening hours may differ during public holidays.
SJ Prio Medlemsservice
You are welcome to contact us if you need help with your SJ Prio membership. We will also assist you when booking points travel.
Telephone number: +46771–75 75 75 (touchtone 7)
Opening hours: Mon–fri 08:00–17:00*
For members on Black level: Mon–fri 08:00–20:00; Sat–sun 10:00–18:00*
Contac SJ Prio by email
Postal address
SJ Prio Medlemsservice
Box 1028
831 29 Östersund, Sweden
SJ Prio MasterCard (SEB)
SEB Card blocking, 24 hours a day, 7 days a week: +46774-24 24 24
SEB Customer Services, Mon–fri 08:30–17:00*: +468-14 74 20
* Opening hours may differ during public holidays.
SJ Head office
Use the contact information below if you want to contact someone at our head office.
Telephone number: +4610-751 60 00
Opening hours: Mon-fri 08:00–17:00*
Email addresses of SJ employees are composed firstname.lastname@sj.se
Contact SJ Head office by email (customer service questions are to be sent to kundservice@sj.se)
Postal address
SJ AB
105 50 Stockholm
Sweden
Visiting address
Vasagatan 10
Stockholm
Registration number
556196-1599
* Opening hours may differ during public holidays.
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