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Customer service

Hi, how can we help you?

Choose the support option that best suits your needs. And remember, no question is too big or too small.

Due to multiple traffic disruptions affecting our trains and passengers, our response time is longer than usual. We expect to respond within 4 weeks.

Frequently asked questions

Do you have a question or want to report a problem? On our customer and support forum you can find answers to previously asked questions or send us a new one. We answer within 24 hours.

FAQ

In the event of a delay

Our goal is for you to enjoy a pleasant and punctual journey. You can rely on the fact that we will always do our utmost to ensure you arrive at your final destination. But in the event of a longer delay, you have the right to compensation.

Complaints

Feel free to contact us via e-mail if you have feedback, a complaint or want to apply for compensation concerning another mode of transport. To ensure a quicker response include your contact information, case number and/or booking number.

Other ways to reach us

Facebook & Twitter This is an icon

Facebook & Twitter

You can also ask question via Facebook or Twitter.

Travel offices

You can receive personal service in our three travel offices located in Gothenburg, Malmö and Stockholm.

Personal service

If you are in need of personal service you are always welcome to contact us.