Your compensation rights
A new law, in force as of 1 April, increases your rights to compensation for a delay when travelling on some of our trains. These new rights apply to journeys shorter than 150 km, calculated from the first to last station, on SJ trains: i.e. it's the length of the train's route that counts, not your personal leg of that route.
As SJ operates both short- and long-distance routes throughout Sweden, our services are governed by two sets of regulations: this new law and EU regulations re. delays.
Travel by trains on longer routes (150+ km) is governed by the Rail Passengers’ Rights Regulation. Travel by train on shorter routes (under 150 km) is governed by the new law on the rights of public transport passengers.
Read more about the new law and your rights in the event of a delay in our General Terms and Conditions of Travel
We can assist you during your journey
If you are travelling, or will be travelling, on a train that is operating along a longer route (150+ km) and is delayed, we will help you to reach your final destination as swiftly as possible. We can also help you plan an alternative travel solution e.g. rebook your ticket for another train. If the delay is 60 minutes or more, you have the right to assistance in the form of refreshments and overnight accommodation (when necessary), whenever practically possible. You also have the right to abandon your journey and receive your money back.
If you are planning to travel by a train operating along a shorter route (shorter than 150 km) and it is estimated to be delayed by more than 20 minutes, you are entitled to use another justifiable means of transport and receive compensation for that. In that case, send an email to SJ Customer service.
The maximum compensation granted is SEK 1,138 per journey. If you have already cashed in your ticket, your compensation will be reduced by the corresponding amount.