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Latest information regarding how the corona virus covid-19 affects our traffic

Page last updated 2020-10-20

Read more about the corona virus on folkhalsomyndigheten.se, krisinformation.se and who.int

SJ’s main focus during the covid-19 pandemic is the safety of our passengers and employees. On this page you can read about what we have done, and how you can contribute, to reduce the risk of possible spread of infection. Let us work together to ensure safe travel!

A key factor in our work to ensure safe travel is that we follow the recommendations given by the Public Health Agency in Sweden. We are having ongoing discussions with the authorities to ensure that we are making the right decisions. All with the aim to create as safe travel as possible together with our passengers.

It is important that you take your responsibility and follow the Public Health Agency’s guidelines when travelling with us. Read about what you can do to protect yourself and others on their website.

1. All tickets can be rebooked

During this troubled time, it is important that our travellers have the opportunity to rebook their journey and avoid travelling if they are showing any symptoms of a cold. Therefore are all SJ tickets* (except Last minute tickets) for departures up to 7 February 2021 rebookable. We have also temporarily lowered the price of our refundable ticket.

Please note that you have to cancel your journey before the departure date and time if you are not travelling, even when the ticket can be rebooked. Read more about rebooking your ticket.

* Applies to SJ departures only. We are also a ticket distributor for other train operators. If you have purchased a ticket with another operator other rules will apply. Please contact the operator listed on your ticket.

2. We have reduced the number of reservable seats

To make your journey safer we have reduced the number of seats available for reservation. This is to minimise the risk of overcrowding on board and when boarding the train.

3. Choose a solo seat on SJ High-speed trains

Does it feel unsafe to be seated next to someone you do not know on the high-speed train? In our seatmap you can easily see what seats are blocked. If you are a travelling on your own, you are able to choose a seat next to a seat that has been marked as blocked.
One some lines (Stockholm-Karlstad and Stockholm-Sundsvall) county transit tickets are valid without a seat reservation. We can therefore not guarantee that the blocked seat will remain empty.

4. Book your own compartment on SJ Night train

Do you not want to share a compartment with someone you do not know? If you travel alone or in a group of 2 to 3 travellers you can you book your own Private sleeping compartment. Parties of 4-6 people can book an entire Private couchette compartment for themselves.

5. Choose the right regional train departure

It is not possible to book a specific seat on our regional trains, this makes it hard for us to foresee exactly how many people will be on each departure, each day. To help our travellers avoid rush hour and choose a departure with a lower risk of overcrowding, we have put together a list of departures with high occupancy rates. See the list here.

This information will make it easier for you to plan your journey and choose a departure with less passengers

6. Increased cleaning

Our trains are cleaned once every 24 hours, usually at night. This includes a thorough cleaning of toilets, seats, keypads, handrails, handles, walls and floors.

Daytime, a more basic cleaning is done at each end station. It involves removing garbage, cleaning the floors in the bistro and a thorough cleaning of the toilets. As an additional measure, we also wipe off exposed surfaces such as handrails, handles and keypads.

The detergents we use for cleaning are fat solvents and have an effect on viruses such as covid-19.

A more extensive cleaning, using steam cleaning machines and carpet washing machines, is done at different intervals.

7. The air is replaced several times an hour

The air on board is replaced by fresh air several times an hour. Exactly how often differs between our different train types but the time span is once every two to eight minutes. The night train compartments each have their own air supply.

SJ follows the regulations concerning ventilation systems on trains and we work both to prevent and repair any faults ensure good air quality.

 

8. Social distancing onboard

It is important that we all to our part in ensuring safe travel. Do not travel if you are showing any signs of a cold. Show consideration and keep the distance to your fellow passengers and the onboard staff. Respect any onboard signs, do not move around the train if not necessary, and avoid forming a cue to the onboard toilets. Remember to keep your distance to others on the platform and when boarding and alighting the train.

 

9. Guidelines for the onboard bistro

I SJs bistro gäller Folkhälsomyndighetens riktlinjer och det innebär att resenärerna måste sitta vid ett bord (antingen i bistron eller vid din plats) när de äter och dricker. Vi har monterat plexiglas vid kassan på tåg som har servering och tillhandahåller handsprit. Tänk på att hålla avstånd till andra personer, inte bilda kö och respektera de markeringar som finns uppsatta.

The bistro follows the guidelines of the Public Health Agency. This means that passengers have to sit at a table (either in the bistro or at your booked seat) while eating and drinking. We have installed acrylic glass at the checkout on trains where refreshments are sold and have hand sanitiser available for passengers.

10. Listen to the SJ personal

Please listen and follow the directions given by our onboard staff. Passengers who do not follow our instructions may be denied boarding or be shown off the train, in accordance to SJ’s general terms and conditions of travel. This is to ensure a safe onboard environment for all.

Travel to Denmark

All SJ departures to and from Copenhagen are cancelled until further notice. All departures will terminate in Malmö.

Read more about Denmarks entry rules on coronasmitte.dk

Travel to Norway

All SJ departures to and from Kongsvinger, Oslo and Narvik are cancelled until further notice.

Read more about travelling to Norway on regjeringen.no