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Safe travel with SJ

Page last updated 2021-07-12

Read more about the corona virus on folkhalsomyndigheten.se, krisinformation.se and who.int

The government has annonced that the booking restriction will be lifted early. This means that for journeys from 15 July and onwards, all seats on board can be booked.

This applies to those who have a trip booked from 15 July:

The fact that all seats are now available for booking means that you may be seated next to a fellow traveller. This applies to our day trains and for seats on our night trains. If you are travelling by night train and have booked a private compartment, you journey is not affected. If this means that you want to make changes to your journey, you can do as following:

Change seats

If you want to change seats on board a departure you have already booked, contact SJ Customer Service and we will help you. This applies to all ticket flexibilites. You are welcome to chat with us here on sj.se or via Messenger.

Rebook or cancel

If you have a rebookable or refundable ticket you are able to rebook or cancel it on My journey.

Other questions

If you have any questions about your ticket regarding this change, you can contact SJ Customer Service via corona.kundservice@sj.se. Please email us well in advance of your journey as there are currently many trying to contact us and our response time may be longer than usual.

SJ’s main focus during the covid-19 pandemic is the safety of our passengers and employees. We follow the government's decisions and the recommendations given by the Public Health Agency in Sweden. It is important that you also take your responsibility and follow the Public Health Agency’s guidelines when travelling with us.

On this page we describe what you can do as a passenger to help us ensure safe travel but you can also read more about what you can do to protect yourself and others on the Public Health Agency's website.

1. Do not travel if you are showing any symptoms

If you have corona symptoms, you should cancel or postpone your trip until you are healthy again. It is also important that you think about how you can get home without traveling by train in case you get sick at your destination.

If you have booked a rebookable or refundable ticket, you can rebook or cancel it here on sj.se. If you have a non-rebookable ticket and need to cancel your journey due to illness, you can get a refund on presentation of a medical certificate. Read more about SJ's rebooking and refund rules in our terms and conditions of purchase.

2. Choose a rebookable ticket

We recommend that you choose a flexible ticket that allows you to rebook your journey and avoid travelling if your are showing any symptoms of covid-19. We have temporarily reduced the price of our rebookable tickets for SJ journeys with day trains.

Please note that you have to cancel your journey before the departure date and time if you are not travelling, even when the ticket can be rebooked. See instructions for how to rebook your ticket here.

3. Avoid rush hour if possible

On several of SJ's regional trains, it is not possible to book a seat. To make it easier for those who have to travel during popular commuter hours to get to work and school, we ask you to avoid rush hour if possible.

4. It is possbile to book a private compartment on SJ Night trains

On our night trains, it is possible to book a bunk or bed in a couchette or sleeping compartment, which means you share the compartment with other travellers. If you do not want to share a compartment with people you do not know, you need to actively choose to book your own private compartment.

Groups of 1-3 travellers can book Private sleeping compartment and groups of 4-6 travellers can book Private couchette compartments. Groups of less than 4 travellers who wish to book a private couchette compartment need to add an additional passenger to their booking, you will pay full price for 4 beds and a reduced price for the additional beds.

5. Be considerate of your fellow travellers

Respect any onboard signs, do not move around the train if not necessary, and avoid forming a cue to the onboard toilets. Remember to keep your distance from others on the platform and when boarding and alighting the train.

6. Follow the guidelines for the onboard bistro

The bistro follows the guidelines of the Public Health Agency and the government's decision. This means that passengers have to sit down (either at your booked seat or in the bistro) whilst eating and drinking.

We have installed acrylic glass at the checkout on trains where refreshments are sold and have hand sanitiser available for passengers.

7. Listen to the onboard staff

Please listen and follow the directions given by our onboard staff. Passengers who do not follow our instructions may be denied boarding or be shown off the train, in accordance to SJ’s general terms and conditions of travel. This is to ensure a safe onboard environment for all.

8. Wash your hands, we have also increased the cleaning on board

Remember to wash you hands often and to cough/sneeze into your elbow.

Our trains are cleaned once every 24 hours, usually at night. This includes a thorough cleaning of toilets, seats, keypads, handrails, handles, walls and floors.

On most of SJ's trains, daytime, a more basic cleaning is done at each end station. It involves removing garbage, cleaning the floors in the bistro and a thorough cleaning of the toilets. As an additional measure, we also wipe off exposed surfaces such as handrails, handles and keypads.

The detergents we use for cleaning are fat solvents and have an effect on viruses such as covid-19.

A more extensive cleaning, using steam cleaning machines and carpet washing machines, is done at different intervals.

Travel to Denmark

All SJ departures to and from Copenhagen are cancelled until further notice. All departures will terminate in Malmö.

Read more about Denmarks entry rules on coronasmitte.dk

Travel to Norway

All SJ departures to and from Kongsvinger and Oslo are cancelled until further notice.

Read more about travelling to Norway on regjeringen.no